Improved council housing services earn Nottingham higher Regulator rating 

Nottingham City Council announced today that the Regulator of Social Housing has updated its grading for the quality of the city’s council housing services from C3 to C2, recognising significant improvements made over the past year. 

The improved rating reflects the Council’s strong progress and commitment to delivering better services for tenants, following its initial grading in January last year. Since then, the Council has driven forward an ambitious programme of change, focusing on key areas such as tenant engagement and communication, property management and maintenance, data and systems, and aids and adaptations. 

These efforts are already delivering tangible results for residents. The latest Tenant Satisfaction Measures show overall satisfaction has risen to 68% at the end of 2025/26 - the highest level recorded since the measures were introduced. Notably, 11 of the 12 satisfaction indicators improved compared with the previous quarter. 

Over the past year, the Council has invested over £134million in improving housing services and infrastructure. Significant progress has also been made in understanding the condition of council homes, with almost 19,000 Stock Condition Surveys completed by the end of March 2026, covering 78% of housing stock.  

To improve day-to-day services, the Council has expanded its workforce and continues to recruit skilled tradespeople to address outstanding repairs and reduce waiting times. Services have also been restructured to prioritise frontline delivery and make sure that residents receive a more responsive and efficient service. 

A new set of service standards has been introduced, giving tenants clear expectations and greater ability to hold the Council to account. In addition, two new governance bodies have been established to strengthen oversight and transparency. The Housing Assurance Board, made up of tenants, plays a key role in scrutinising services and making recommendations for improvement. Alongside this, the Executive Housing Oversight Board — comprising tenants and senior councillors — provides strategic oversight to assure continued progress. 

The improvement in housing services forms part of Nottingham City Council’s wider Improvement Plan which sets out a clear commitment to delivering well-run, high-quality services for all residents. 

Cllr Jay Hayes, Executive Member for Housing and Planning, says, “We’re really pleased that the Regulator has recognised the progress we’ve made and continue to make in improving Housing Services. Moving from a C3 to a C2 rating is an important step forward and reflects both the hard work of our staff and the valuable input of residents. 

“We know there is still more to do, and we are absolutely committed to continuing this momentum. Our focus is on delivering consistently high-quality, responsive services that our residents can rely on, and making sure tenants are at the heart of everything we do.” 

ENDS