Home Repairs Emergency repairs

Emergency repairs

Emergency repairs are those that need doing because there’s an immediate risk of serious injury or death if they’re not carried out – for example if a property isn’t secured, if it’s been significantly damaged, or if there’s a loss of heating in winter.

We will address emergency hazards (ones that pose an immediate risk to your health or safety) within 24 hours of you reporting them.

In an emergency, our priority is to make the situation safe. If possible we’ll complete the repair straight away. If we can't complete the repair there and then, we'll arrange a follow-up appointment.

Emergency repairs will be carried out in the following situations:

  • When internal water pipes are burst and the water can’t be turned off
  • When there is exposed wiring or unsafe electrics
  • When there is a gas leak or suspected carbon monoxide leak
  • When there is a complete loss of electrics
  • When there’s a loss of central heating (only an emergency between October and April)
  • When blocked main drains or a blocked soil stack is causing a sewage leak into the property
  • When a property is insecure, for example after a break-in or domestic violence, or if a window or door has been smashed, or if an external door can’t be closed or locked
  • If you’re locked out because you’ve lost or damaged your key or lock (you will be charged for this)
  • If there’s a fault with a door entry system that stops you getting in/out
  • When there’s severe damp causing structural instability. for example, walls or ceilings at risk of collapse
  • When mould growth is causing immediate respiratory distress, particularly in cases involving elderly people, people with chronic illnesses, or pregnant women
  • When dangerous structures such as ceilings, floors, staircases, manholes, structural walls, chimneys, or roofs collapse or are at risk of collapse
  • When a communal fire alarm fails or sounds persistently
  • When a lift, hoist or stairlift isn’t working
  • When asbestos is disturbed
  • When a property is structurally unstable because of severe damp, for example, with walls or ceilings that are at risk of collapse
  • When there’s heavy black mould, especially in rooms occupied by children
  • When something in the property presents a potential fire risk
  • When a safety risk has been identified by our staff.

·        You can report emergency repairs 24 hours a day, seven days a week by calling 0115 915 2222.

 

If you report an emergency repair, you must stay in your home until we arrive.

In some circumstances the work may be rechargeable. In these cases, we will make safe, but will discuss follow on work with you so you are fully aware of the situation and the costs.