Any questions?

Where do I find out about available properties?

• Look in 'Property search' on this website from 12noon on Fridays to 11.59pm on Wednesdays

How can I get a HomeLink application form?
Get a form and a summary of our allocations policy from any Nottingham City Homes office, or download it from the 'links and documents' page of this website.

Can I get some help to fill out my application form?
Staff from a Nottingham City Homes office or partner registered social landlords will be able to help you. Our HomeLink Support Officers will also be able to help you with your application.

What happens after I have filled in my form?
We will put your form onto the HomeLink register and send you a registration pack including. Look for more information on the 'Register' page.

What are bands?
Every applicant is put into a band according to their needs. You can find out more about bands in the section called 'Register >> Banding explained'. Most people fall into band four.

How do I find out what properties are available?
Take a look at our page called 'Choose'

What is a 'parlour' house?
This is a house with two living rooms, so the extra room can be used as a bedroom if necessary. If you need a house with four bedrooms, but can only find a suitable one in the area you want with three bedrooms and two living rooms, this may be approriate for your needs.

How do I make a bid?

Through this website - click on 'Property Search'.

By calling the 24hour bidding line on 0845 338 1988

Bidding stations are available in some Nottingham City Homes housing offices in the city. Find out more in our section called 'Bid'. You can also use the freephone number in Nottingham City Homes' housing offices and at the Housing Service Centre at 14 Hounds Gate.

When will I know if my bid was sucessful?
We will consider all eligible bids within two working days after bidding closes. More information is on our page called 'Bid'. We also list all the properties we let every week with associated bidding information

Will I be penalised for refusing an offer?
You should only bid for properties which you really want to be considered for. We try to make sure that we give enough information in the advertisement to allow you to make realistic bids.

So, if you refuse two offers of properties you have made a bid for within a six month period, we will hold your application. This means you will not be able to bid, and will be invited to attend an interview so we can discuss your requirements in detail and advise you on realistic bidding. Look at our local area guides for more information.

I am elderly - can I get some help with the whole process?
Our HomeLink Support Officers will help you through all the stages. You only need to ask - more information is in our section called 'Need our help?'

My circumstances have changed - what do I do next?
Either use our online form ('Register >> Have we got your details right') or contact the HomeLink Team and we will update all your new details. Examples include, a change of area, you've had a new baby, etc. It is important that we have all your details so you don't miss out on an offer of a property. Look at our information on changing bands ('Register >> Banding explained')as well.

Do I keep my waiting time if my circumstances are reassessed and I have to move down a band? What if I move up a band?
You will generally keep all your time but there are exceptions. More information is in our section called 'Banding explained'.

I have a disability - how are adapted properties let?
We give preference to people with an urgent need on medical or disability grounds. If we have a specially adapted property, this will need to be matched to someone with very specific needs. We don't usually take adaptations out of properties as they are expensive to fit in the first place.

How are priority cases awarded?
If you feel you need to move urgently, you must contact your local housing office so they can carry out a needs assessment for you. You can also contact the HomeLink Team on 0115 915 7167.