Council tenancies performance
Q3 2023-24
This report provides an update on our current performance at the end of Quarter 3.
We benchmark our performance against other housing organisations via HouseMark.
Overview
- Overall satisfaction with the service – 59%
- Satisfaction with repairs and maintenance – 63%
- Number of complaints (per 1,000 properties) – 46
- Gas Safety Certificate issued - 100%
- Time to re-let empty homes – 44 days.
New Tenant Satisfaction Measures have now been introduced and in future we will publish a new report summary based on these measures.
