The country is now on lockdown. Our priority is to keep residents and our staff safe.

For the latest official guidance on coronavirus:

Help to join the Housing Register

Just like you, we’re working as hard as we can to manage in these times of uncertainty and disruption caused by coronavirus. So some things may take us longer than usual.

If you need support with joining the housing register, please email with your:

  • name 
  • address
  • date of birth
  • telephone number
  • your application number (if you’re registered already).

We’ll give you a call back as soon as we can.

If you have supporting documents that you need to send to us, you can take a clear photo of each one and send them to us by email to

Please quote your application reference number in the email subject heading and please also include in the email your name, address and date of birth.

Or, you can post them to Nottingham City Homes, PO Box 10658, Nottingham NG8 9NW.

Letting homes during the pandemic

We're following Government guidance and currently only letting properties where it is essential for people to move. This includes:

  • supporting victims of domestic abuse and people fleeing other forms of violence
  • moving people from temporary accomodation
  • supporting a patients discharge from hospital to free-up bed space for others requiring care
  • helping those who are living in unsafe accomodation, or without settled accomodation, which poses a risk to their health

If you are on offer of a home, and do not fall into any of the groups listed above, we'll be in contact with you once restrictions have lifted for arrange for you to move to your new home.

Temporary suspension of mutual exchange applications

For the safety of applicants and staff, we have temporarily suspended mutual exchanges during the current coronavirus pandemic.

Sadly we cannot currently accept any new applications. Any received will be returned to you for sending in again when the situation has improved.

Applications received on or after the date that the Government announced the current lockdown arrangements (Monday 23 March) have also been suspended. These applications will be treated as a priority when the situation improves.

Please continue to check our website for updates.

Spread nothing but kindness

We can all do our bit to help others through this outbreak.

Please check on your neighbours if possible, especially those who are vulnerable. You can do that by dropping them a text, giving them a call, or knocking on their door and taking two or three steps back so you’re an appropriate distance away.

If you are self-isolating and don’t have family, friends or neighbours who can help with essentials like picking up your medicine, delivering food or household supplies, phone 0115 915 5555 to be connected with community support and neighbourhood volunteer teams. 

We run Nottingham on Call providing 24/7 support for vulnerable Nottingham residents; we can provide vital assistance and reassurance during periods of self-isolation. If you think Nottingham On Call would be helpful for someone who’s elderly, vulnerable or isolated, or you would like more peace of mind for yourself, please call us 0115 746 9010 or you can send them an email to